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Characters & Themes

The Call (2020) Characters, Setting & Themes Explained

Release, runtime and language
2020 · 95 min · Korean
Echo score 85
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Directed by
Timothy Woodward Jr.
Starring
Lin Shaye, Chester Rushing, Judd Lormand, Mike C. Manning, Brooklyn Anne Miller, Erin Sanders

A frantic 911 call connects two women separated by time. One caller is trapped in a terrifying past, while the other struggles to survive in the present. As the connection deepens, they discover a shared torment and must confront the disturbing events that bind them. Their fight for freedom intertwines past and present, blurring the lines between what is real and what is a haunting echo.

On this page (9)
  1. 1 Where to watch
  2. 2 Characters explained (4)
  3. 3 Character relationship map
  4. 4 Where & when it takes place
  5. 5 Themes & meaning (3)
  6. 6 Character & meaning questions
  7. 7 Movie threads
  8. 8 Movies like The Call
  9. 9 Every angle
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4 main characters · contains spoilers

The Call Characters Explained: Who Is Who

The main characters of The Call (2020), heroes and villains: what drives them, how they change over the course of the story and what each of them reveals about the film's bigger ideas.

  • Kim Seo-yeon

    Seo-yeon is a 28-year-old woman grappling with her family's painful history. Her journey toward helping Young-sook reveals her strength and determination, while also exposing her vulnerabilities and feelings of guilt related to her father's tragic past.

    • 👩‍🦰 Protagonist
    • 😢 Guilt
  • Oh Young-sook

    Young-sook is a tragic character, trapped in an abusive environment and ultimately becomes a reflection of the choices made on both sides. Her interactions with Seo-yeon expose her desperation and darkness, leading to her horrific actions as she seeks to change her fate.

    • 👩‍🦲 Antagonist
    • 🚫 Abuse
  • Eun-ae (Seo-yeon's mother)

    played by Erin Sanders

    Eun-ae is portrayed as a loving yet flawed mother whose past actions inadvertently contribute to the tragic outcomes. Her relationship with Seo-yeon highlights the theme of familial bonds and the lengths one will go to protect their loved ones.

    • 👩‍👧 Mother
    • ❤️ Love
  • Sung-ho (the local strawberry farmer)

    Sung-ho serves as a symbol of normalcy and innocence within the story. His character intertwines with the lives of Seo-yeon and Young-sook, ultimately marking the impacts of violence and trauma brought upon by their choices.

    • 🍓 Farmer
    • 🙁 Tragedy

Last updated: October 23, 2026 at 20:04

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4 characters · 14 connections · contains spoilers

The Call Character Relationship Map

Who is connected to whom in The Call: family, love, friendships, rivalries and hidden ties, colour-coded. Pick a character to see their side of the story, or a connection to see what brings two characters together.

How much of the story to show
KSKim Seo-yeonOYOh Young-sookYAYoung-sook'sadoptive motherSFSeo-yeon'sfather

Last updated: October 23, 2026 at 20:04

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Setting

Where and When Does The Call Take Place?

The setting of The Call (2020): the year and time period, the places and locations, and how they shape the characters, the mood and the tension of the story.

Time period

1999, 2019

The film spans two distinct time periods, 1999 and 2019. In 1999, the traumatic past of Young-sook is revealed, culminating in her tragic fate, while 2019 showcases Seo-yeon's present, filled with the consequences of their intertwined lives.

Location

rural hospital, childhood home

The movie takes place predominantly in a rural hospital where Kim Seo-yeon visits her ailing mother, and in her dilapidated childhood home where significant events unfold. The childhood home is laden with memories and secrets that help connect two timelines, making it a pivotal location in the narrative.

  • 🏥 Hospital
  • 🏡 Home

Last updated: October 23, 2026 at 20:04

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3 major themes

The Call Meaning: Themes & Message Explained

What is The Call (2020) really about? The emotional, social and philosophical themes the film keeps returning to, its symbolism and the message beneath the surface.

  • Time Travel

    The concept of time travel is central to the film, as Seo-yeon and Young-sook communicate across two critical years. Their ability to alter past events creates a complex web of consequences, raising questions about fate and free will.

  • Darkness

    The theme of darkness permeates the movie, exploring the sinister influences of abuse, revenge, and the haunting consequences of one's choices. Young-sook's transformation into a killer exemplifies how pain can twist a person's identity.

  • Family

    Family dynamics play a crucial role in the characters’ motivations. Seo-yeon's guilt over her father's death and her bond with her mother underline the complexities of familial love, leading to choices that significantly impact their lives.

Last updated: October 23, 2026 at 20:04

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Character & theme questions

The Call Characters & Meaning: Your Questions Answered

The questions people ask about The Call (2020): who the characters really are, their relationships, what the symbols mean, where it takes place and what the movie is really about. Each answer contains spoilers.

Q1

Where is The Call set?

The movie takes place in two main locations: a rural hospital where Seo-yeon visits her ill mother, and her dilapidated childhood home. The childhood home serves as the critical connection point between the two timelines, holding memories and secrets that drive the narrative.

  • rural hospital
  • childhood home
  • setting
  • locations
Q2

What years does The Call take place in?

The story spans two distinct time periods: 1999 and 2019. The 1999 timeline reveals Young-sook's traumatic past and tragic fate, while 2019 shows Seo-yeon's present and the consequences of their intertwined lives.

  • 1999
  • 2019
  • timeline
  • time periods
  • years
Q3

How does time travel work in The Call?

The film centers on a frantic 911 call that connects two women across time, Seo-yeon in 1999 and Young-sook in 2019. Their ability to communicate across these two critical years creates a complex web of consequences, raising questions about fate and whether the past can be changed.

  • time travel
  • 911 call
  • timeline
  • fate
  • communication
Q4

What does the darkness theme represent in The Call?

The darkness theme explores the sinister influences of abuse, revenge, and the haunting consequences of one's choices. Young-sook's transformation into a killer exemplifies how pain and trauma can twist a person's identity, showing how suffering propagates across time.

  • darkness
  • abuse
  • revenge
  • trauma
  • killer
Q5

What family themes does The Call explore?

Family dynamics drive the characters' motivations. Seo-yeon grapples with guilt over her father's death and her complex bond with her mother. The film explores how familial love can lead to difficult choices that significantly impact lives, including unintended tragic consequences.

  • family
  • guilt
  • father
  • mother
  • bonds
Q6

Who is Kim Seo-yeon in The Call?

Kim Seo-yeon is a 28-year-old woman dealing with her family's painful history. Her journey involves helping Young-sook across time, which reveals her strength and determination while also exposing her vulnerabilities and feelings of guilt related to her father's tragic past.

  • kim seo-yeon
  • protagonist
  • guilt
  • father
Q7

Who is Young-sook in The Call?

Young-sook is a tragic character trapped in an abusive environment. Through her interactions with Seo-yeon, her desperation and inner darkness are exposed, leading her to take horrific actions as she desperately seeks to change her fate and escape her circumstances.

  • young-sook
  • abuse
  • victim
  • killer
  • trapped
Q8

Who is Eun-ae in The Call?

Eun-ae is Seo-yeon's mother, portrayed as a loving yet flawed parent whose past actions inadvertently contribute to tragic outcomes. Her relationship with Seo-yeon highlights the theme of familial bonds and the complex lengths a mother will go to protect her loved ones.

  • eun-ae
  • mother
  • seo-yeon
  • familial
  • protective
Q9

Who is Sung-ho in The Call?

Sung-ho is the local strawberry farmer who serves as a symbol of normalcy and innocence in the story. His character becomes intertwined with the lives of Seo-yeon and Young-sook, ultimately representing the innocent victims affected by the violence and trauma brought about by others' choices.

  • sung-ho
  • strawberry farmer
  • innocence
  • victim
Q10

What is the main conflict in The Call?

The central conflict revolves around two women separated by twenty years who must confront the disturbing events that bind them. Their fight for freedom intertwines past and present, blurring the lines between what is real and what is a haunting echo, as they struggle to break free from a cycle of violence.

  • conflict
  • past present
  • cycle of violence
  • freedom
Q11

What genre is The Call?

The Call is a horror film that combines psychological thriller elements with supernatural time travel. The film maintains a dark, intense atmosphere with constant psychological dread and high-stakes survival horror, where reality is repeatedly manipulated by a serial killer across time.

  • horror
  • psychological thriller
  • genre
Q12

What is the tone of The Call?

The film has a consistently dark tone centered on themes of trauma, abuse, and the destructive consequences of meddling with time. There is no respite from the grim narrative, which deals directly with child abuse, patricide, and the psychological disintegration of both main characters.

  • tone
  • dark
  • trauma
  • psychological
  • bleak

Movie threads

More Movies Like The Call, by Mood & Story

Curated lists built around what makes The Call tick: the same mood, the same kind of story or the same emotional payoff. Each list explains why these movies belong together.

Time Paradox Horror Movies like The Call

Where attempts to change history only deepen the characters' nightmarish reality. If you enjoyed the mind-bending dread of The Call, explore these movies that also feature characters trapped by the horrific consequences of altering time. This collection focuses on stories where changing the past makes the present worse, creating a terrifying loop of cause and effect and a palpable sense of inescapable doom.

  • paradox
  • dread-filled
  • unsettling
  • psychological torment
  • claustrophobic
  • brutal
  • Tone: dark, dread-filled, psychologically brutal
  • Pacing: variable, with methodical dread and frantic confrontations
Why these movies?

The story pattern: Stories in this thread often begin with a discovery—a means to communicate with or travel to the past. The initial goal is to prevent a tragedy, but each intervention creates a new, often more horrifying, timeline. The narrative structure is typically nonlinear, showing the ripple effects of these changes, and culminates in the protagonist facing a paradoxical truth: their only hope for survival might require embracing or even causing the very horror they sought to avoid.

Why they belong together: These films are grouped together because they share a core narrative engine: the terrifying irony of time manipulation. They blend high-concept sci-fi or supernatural premises with intense psychological horror, creating a unique feeling of claustrophobia within a seemingly infinite expanse of time. The tone is consistently dark, the emotional weight is heavy, and the endings are often bleak or ambiguous, reinforcing the theme of fate's cruel inevitability.

Psychological Horror Movies with Shifting Realities like The Call

Stories where the protagonist's sense of reality is systematically dismantled. For viewers who liked the unnerving, reality-bending terror of The Call, this list features films that excel at psychological claustrophobia. These movies trap their protagonists in situations where reality is unreliable, creating a deeply unsettling and anxious experience focused on survival against an enemy that may be external, internal, or both.

  • claustrophobic
  • anxious
  • paranoid
  • unsettling
  • psychological
  • dread-filled
  • Tone: dark, tense, unsettling, paranoid
  • Pacing: variable, building from unease to frantic terror
Why these movies?

The story pattern: The narrative journey in these films is one of escalating disorientation. A protagonist, often already vulnerable, is placed in a situation where their perception cannot be trusted. The environment or a malevolent force actively gaslights them, blurring the lines between memory, hallucination, and actual events. The plot unravels through a series of revelations that challenge what the character and audience believe to be true, leading to a climax where surviving often means accepting a horrifying new reality.

Why they belong together: These movies are united by their masterful use of tension and their focus on the horror of a collapsing mind. They share a specific vibe: a slow-burn or variable pacing that builds to intense, brutal confrontations, a dark and heavy tone, and a pervasive sense of claustrophobia even in open spaces. The experience is defined by anxiety and the unsettling feeling that nothing is as it seems.

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Movies Like The Call

Similar movies to The Call: the same genre, themes or kind of story. Each one comes with its own plot summary, timeline and ending explained.

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Every angle

The Call (2020) Explained: Plot, Timeline & Characters

Everything about The Call in one place: what happens in the plot summary, the timeline in chronological order, the characters and meaning and a spoiler-free summary. What's After the Movie adds the cast, box office and post-credit scenes.

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