Operator

The health company Welltrix decides to cut costs by automating its customer service operations. This bold move enhances predictability but results in the elimination of human operator roles, leading to a significant shift in the work culture.

Joe, played by Martin Starr, is assigned the critical task of developing voice simulation software to handle customer interactions. His programming expertise is put to the test as he strives to create a functional system to replace human responses.

Despite Joe's technical skills, the software reveals a major flaw: it lacks the ability to convey empathy. This issue highlights the importance of human touch in customer service and the potential shortcomings of automated systems.

Emily, Joe's wife, works as a concierge at the bustling Parkside Hotel in Chicago. Her daily interactions with hotel guests provide her unique insights into customer service that can help Joe with his project.

In a bid to incorporate warmth into his software, Joe requests Emily to record her voice for the automated customer responses. Her willingness to assist marks a pivotal collaboration between them, combining technology and human experience.

As Joe continues to develop the software, he becomes increasingly obsessed with his work. This infatuation leads him to derive more satisfaction from his interactions with the simulated version of Emily than with the real person.

Emily begins to sense the growing distance between her and Joe, realizing that their emotional connection is weakening. This mounting tension ultimately results in a painful separation as their relationship becomes unsustainable.

During their time apart, Emily immerses herself in her passion for improv theatre. This new focus not only serves as an outlet for her creativity but also helps her cope with the pain of the separation.

While Emily thrives in her improv performances, Joe begins to reflect on his choices and the impact of his obsession. Realizing the consequences of prioritizing work over love, he starts to miss the authentic connection he once had with Emily.

Compelled by his feelings, Joe decides to attend one of Emily's improv shows. This poignant choice signifies a turning point as he confronts his emotions and the reality of his situation.

In a moment of vulnerability, Joe takes the stage during Emily's performance and openly admits to his mistakes. This heartfelt confession serves as a crucial step in expressing his longing for their lost connection.

The film concludes with a heart-wrenching uncertainty regarding Joe and Emily's future. As audiences ponder the possibility of reconciliation, the emotional stakes leave viewers reflecting on the complexities of love and technology.