Shock to the System

Donald is a determined private investigator who is deeply committed to uncovering the truth. He faces challenges not only in solving the case but also in confronting his own identity and the emotional fallout from past relationships. His resilience and investigative skills are put to the test as he navigates a web of deceit.

Paul is a complex character whose death propels the investigation. Although he is a ghost throughout much of the film, his life as a spokesperson for the Phoenix Foundation reveals the conflicts he faced. His tragic end highlights the dangers of societal expectations and personal struggles.

Paul's mother, Phyllis, is a fierce advocate for her son, believing wholeheartedly in the need for justice. Her staunch beliefs and homophobic views create tension, showing how deeply personal convictions can impact family dynamics and relationships.

Kenny is a former employee who becomes pivotal in assisting Donald. His character adds depth to the narrative, reflecting the complexities of camaraderie, second chances, and the dynamics of work relationships within the investigation.

Timmy, Donald's boyfriend, serves as a supportive yet concerned partner. He provides essential leads in the investigation, showcasing the role of love in navigating challenging circumstances while highlighting the emotional strain the case places on their relationship.

The director of the Phoenix Foundation, Trevor becomes a central figure in the investigation. His arrest and the controversies surrounding the Foundation reveal deeper societal issues, challenging the narrative surrounding conversion therapy and personal identity.