Mirrors

Max Matheson is a trauma-wracked survivor whose near-death car accident gives him the ability to see into the mirror realm. He takes a security job at the Mayflower Department Store to protect his father and cope with Kayla's death. As his reflections reveal violent fates, Max becomes compelled to intervene, even while unraveling Eleanor's history and the store's crimes. His alliance with Eleanor's sister Elizabeth helps him navigate the haunting and confront Keller's crimes.

Jack reopens the Mayflower Department Store in New Orleans and hires Max as its security guard after the previous guard quit. He becomes a central figure in the family dynamic, and the injuries on his face hint at the danger surrounding the store. The haunting escalates around him, and Max's growing resolve to protect his father becomes a major motivation. In the end, Jack's safety depends on unraveling the store's dark secrets.

Keller Landreaux is the store's manager whose abuse reaches its apex when he rapes Eleanor and kills her as she tries to escape. His position allows him to manipulate others and cover up the crime by threatening those who could expose him. Eleanor's revenge turns the mirror world against Keller, ultimately pulling him into the reflective trap and killing him. His tyranny and striking misuse of power lie at the heart of the store's haunting.

Jenna McCarty is the store buyer who participates in the crime by spiking Eleanor's drink with drugs during the groundbreaking party. Her involvement reveals the depth of complicity that allowed the crime to occur. She becomes one of the mirror-world victims, decapitated by a shard of glass as fear and the haunting intensify. Jenna's role underscores the store's moral rot and the consequences of covering up crimes.

Ryan Parker is the vice-president of operations who dies in the same brutal manner as Jenna as the mirror killings escalate. His death reinforces the pattern of deaths tied to the store's hidden crimes. He, like the others, becomes a casualty of Eleanor's vengeance and a symbol of the consequences of the cover-up. His demise drives home the cost of corruption within the Mayflower.

Eleanor Reigns is a former Mayflower employee who disappeared two months before the events; her ghost haunts the mirrors seeking revenge for the crimes committed against her. Her spirit manipulates the store's surfaces and even the living, forcing Max to cooperate with her sister Elizabeth. Her murder at the hands of Keller is the catalyst for the haunting and the eventual revelation of the crime. In death, she becomes a determined avenger who uses the mirror world to punish the guilty.

Henry Schow is the former security guard who accessed and deleted the surveillance files, helping to cover up Eleanor's murder. His mouth bears a scar from Eleanor's control, a reminder of her reach. Under pressure, he confesses to the detectives, but the confession comes too late for him. In the final confrontation, Eleanor finishes Henry in the reflection, sealing the truth and his fate.

Elizabeth Reigns is Eleanor's older sister who teams up with Max to uncover Eleanor's fate. She provides crucial knowledge about Eleanor's disappearance and helps connect the dots in the store's hidden crimes. Her presence bridges the living and spirit worlds, and she shares in the effort to bring the truth to light. Elizabeth's involvement is key to resolving the haunting and exposing Keller's wrongdoing.

Detective Huston is one of the investigators recounting the events surrounding Jenna and Ryan's deaths, while remaining cautious and suspicious of Max. He represents the formal investigation attempting to untangle the store's past and the supernatural disturbances. Huston provides procedural counterpoint to the paranormal elements of the story.

Detective Piccirilli is another investigator on the case, working alongside Huston to piece together the crime chain and uncover the truth hidden within the Mayflower's mirrors. He helps drive the investigation forward as the supernatural events unfold. Piccirilli's role anchors the narrative in a realistic investigative perspective.