The Call

On a fateful night, veteran 9-1-1 operator Jordan Turner receives a frantic call from teenager Leah Templeton, who is terrified as an intruder breaks into her home. Jordan advises her to hide upstairs, displaying her experience and calm demeanor in the face of crisis.

As the call ends abruptly, Leah redials after unknowingly revealing her location to the intruder. The chilling message from the intruder, 'It's already done,' echoes painfully in Jordan's mind, highlighting the grim outcome of the situation.

The next day, news of Leah's murder reaches Jordan, confirming her worst fears. Devastated and guilt-ridden, Jordan confides in her boyfriend, Officer Paul Phillips, expressing her struggle to handle emergency calls following Leah's tragic fate.

Six months later, Jordan has transitioned into a training role for new 9-1-1 operators, attempting to cope with the trauma of Leah's death. Her professional demeanor masks the lingering emotional scars from that harrowing night.

Teenager Casey Welson finds herself in a terrifying situation when she is abducted in a mall parking garage after parting ways with her friend Autumn. Forced into the trunk of a car, Casey bravely uses a disposable phone to call 9-1-1, hoping for rescue.

When a rookie operator struggles to manage Casey's emergency call, Jordan steps in to assist remotely. She quickly realizes that Casey is in grave danger, and the use of a disposable phone complicates the effort to locate her.

In a critical moment, Jordan instructs Casey to knock out a taillight to signal passing motorists. When one dispatcher spots Casey waving her arm, immediate action is taken to assist in narrowing down the search for her abductor.

As Jordan devises a plan for Casey to pour paint out of the taillight hole to attract attention, the kidnapper viciously attacks a passerby, Alan Denado, who tries to help, highlighting the brutal nature of the confrontation. Both Alan and Casey are then stowed in the trunk together by the abductor.

Through fingerprint analysis from the abandoned vehicle, the police identify the kidnapper. In a turn of events, Alan awakens in the trunk and screams, inciting rage from the abductor, demonstrating the escalating tension of the situation.

At a gas station, Casey cleverly maneuvers to escape from the trunk, urgently pleading with a gas station attendant for help. However, the kidnapper retaliates brutally, setting the attendant on fire in a horrifying display of violence.

Upon realizing the kidnapper's identity, Jordan warns him that his cover is blown while still on the line. The kidnapper chillingly repeats, 'It's already done,' drawing a terrifying parallel to Leah's case.

While Officer Phillips and his team scour possible leads, they find the kidnapper's family but no sign of him. They uncover a disturbing family history that hints at the depths of the kidnapper's psychological disturbance, especially involving his late sister.

Driven by concern, Jordan tracks down a secondary property of the kidnapper and discovers old photographs that reveal his twisted obsession. The cellar she finds there becomes the ultimate setting for a showdown as memories of Leah's last moments haunt her.

In a tense moment, Jordan confronts the kidnapper and fights to free Casey. The battle escalates as Casey and Jordan manage to momentarily overpower the kidnapper, making a daring escape from the cellar.

After subduing the kidnapper, Jordan delivers a haunting ultimatum, echoing his earlier words, marking a poetic vengeance for Leah's tragic fate. As she leaves him behind, she ensures he can never harm anyone again.