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Sorry We Missed You (2020) movie poster

Plot Summary

Sorry We Missed You (2020) Plot Summary Explained

Release, runtime and language
2020 · 101 min · English
Echo score 75
JustWatch #12,022 10
Directed by
Ken Loach
Starring
Alfie Dobson, Charlie Richmond, Christopher John Slater, Debbie Honeywood, Harriet Ghost, Julian Ions

A couple, Ricky and Abby, are struggling financially and desperately seeking a way to improve their situation. Ricky sees a chance to become a delivery driver and gain independence, but the pursuit of financial stability leads them down a difficult path. Sacrificing everything for a delivery van, they find themselves trapped in a relentless cycle of long hours, demanding work, and increasing desperation, testing the limits of their endurance and their relationship.

On this page (6)
  1. 1 Where to watch
  2. 2 What happens: full plot
  3. 3 Plot questions answered
  4. 4 Movie threads
  5. 5 Movies like Sorry We Missed You
  6. 6 Every angle

Where to watch

Where to Watch Sorry We Missed You (2020)

Where can you watch Sorry We Missed You? Stream, rent or buy it in the US, including on Kino Film Collection, Hoopla and Kanopy: current JustWatch availability with up-to-date prices.

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Full plot summary · contains spoilers

What Happens in Sorry We Missed You: Full Plot Summary

The whole story of Sorry We Missed You (2020) explained, from the opening scene to the final frame: every key event, every twist and what it all adds up to. Read it as a quick recap before the sequel, to check a scene you missed, or to finally understand what really happened.

Ricky Turner, portrayed by Kris Hitchen, and his family have been grappling with the relentless grip of debt ever since the 2008 financial crash shook their lives. With limited education and no formal qualifications, Ricky seizes a glimmer of hope when he secures a position running a franchise as a self-employed delivery driver. However, this opportunity comes under the unyielding oversight of Ross Brewster, who plays Maloney, a strict and demanding employer.

To make ends meet, Ricky persuades his wife, Debbie Honeywood, who plays Abby, to part with their family car—essential for her work as a home care nurse. This decision adds further strain to their already precarious situation. The mounting pressure on Ricky to meet delivery deadlines proves overwhelming; he faces hefty fines for tardiness or any mistakes he makes while on the job. Abby, feeling the repercussions of their choice, struggles with her demanding schedule and feels the emotional toll of missing out on quality time with her patients.

Their son, Seb, is acting out—skipping school and getting into trouble, often resorting to graffiti as a means of rebellion. One night, in a fit of anger after a confrontation with his parents, Seb vandalizes the family portraits. The following morning, when Ricky cannot locate his van keys, he irrationally blames Seb. Despite Seb's protests of innocence, a heated argument culminates in Ricky hitting him. Later, Liza Jane, Ricky's younger daughter, tearfully reveals she is the one who hid the keys, believing that Ricky's job is to blame for their family's troubles.

As if the stress isn't enough, while on the job, Ricky faces a horrific turn of events: he gets robbed and brutally assaulted during a delivery. In a poignant moment at the hospital, as he's treated for his injuries, Maloney calls to inform him that he will incur over £1,000 in fines due to a damaged barcode scanner from the attack. Meanwhile, Seb begins to soften and reconnect with his family. However, as Ricky, visibly battered and distressed, prepares to leave for work once more, his family—filled with concern—pleads with him to stay home, foreshadowing the emotional turmoil to come.

Last updated: November 15, 2024 at 16:18

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Plot questions answered

Sorry We Missed You Plot Explained: Your Questions Answered

The questions people ask most about Sorry We Missed You (2020): what happens in the confusing scenes, why the characters do what they do, the twists, hidden details and what the ending means. Each answer contains spoilers.

Q1

Why does Ricky hit his son Seb?

Ricky lashes out at Seb after blaming him for hiding the van keys, which Ricky desperately needed for his delivery job. The blame is irrational, Ricky is under immense financial pressure and stress from his job. When Seb denies taking the keys, Ricky's frustration explodes into physical violence, a tragic moment that highlights how the relentless pressure of his work is breaking him emotionally. This incident occurs the morning after Seb vandalized family portraits in anger, showing how the family's tensions have been building.

Foreshadowing: The tension has been building since Ricky took the job, with Seb already acting out through graffiti and school skipping.

  • ricky
  • seb
  • violence
  • family conflict
  • keys
Q2

Why did Liza Jane hide Ricky's van keys?

Liza Jane, Ricky's younger daughter, hid the van keys because she believed her father's job was causing all of their family's problems. In her innocent child logic, she thought that if Ricky couldn't find the keys, he wouldn't be able to work and would finally be home with the family. Her tearful confession adds another layer of guilt to Ricky's conscience, showing how the children's innocent perceptions are also being affected by the family's crisis.

Foreshadowing: This moment connects to the earlier tension where the family struggles with Ricky's absence due to work demands.

  • liza jane
  • keys
  • innocence
  • blame
  • family problems
Q3

Why does Maloney fine Ricky after he gets assaulted?

Maloney fines Ricky over £1,000 for a damaged barcode scanner, even though Ricky was brutally assaulted during a delivery. This moment encapsulates the heartless nature of the gig economy, workers are penalized for circumstances completely beyond their control. The fine is for the damaged equipment, not for missed deliveries. Maloney shows no sympathy for Ricky's injuries, treating him purely as a contractor whose equipment is now less valuable. This brutal realization deepens Ricky's sense of hopelessness.

Foreshadowing: This is consistent with Maloney's earlier strict oversight and the heavy fines Ricky faces for any mistakes.

  • maloney
  • fines
  • assault
  • scanner
  • gig economy
Q4

Why does Ricky keep working even after being assaulted?

Ricky keeps working because he has no choice, the family is drowning in debt and he has invested everything into this job, including selling their family car. He has signed a franchise agreement and owes payments on the van. Missing work means losing income and facing more fines. The financial trap is nearly impossible to escape. When his family pleads with him to stay home after the assault, Ricky feels compelled to go out again, showing how the system traps workers in a cycle they cannot break.

Foreshadowing: The family's pleas at the end foreshadow this impossible situation, Ricky cannot afford to stop working even when injured.

  • ricky
  • work
  • injury
  • debt
  • financial trap
Q5

Why does Ricky convince Abby to sell the family car?

Ricky persuades Abby to sell their family car because he needs to pay the deposit for the delivery van franchise. The car was essential for Abby's work as a home care nurse, but Ricky frames the sale as necessary for their financial future. This decision creates a terrible irony: Abby now struggles to get to her patients, affecting her work and adding to the family's problems. The sacrifice doesn't bring stability, it deepens their crisis.

Foreshadowing: This decision compounds their problems, leading to increased strain on Abby and the family.

  • car
  • abby
  • sacrifice
  • delivery van
  • deposit
Q6

Why is Seb acting out and skipping school?

Seb acts out as a form of rebellion against the family's financial stress and his parents' constant absence due to work pressures. He skips school and uses graffiti to express his anger and frustration. His act of vandalizing the family portraits after a confrontation with his parents shows how deeply affected he is by the family's unraveling. Seb's rebellion is a cry for attention and a manifestation of his feeling invisible amidst the family's crisis.

Foreshadowing: Seb's behavior reflects the growing rifts in the family unit throughout the film.

  • seb
  • rebellion
  • school
  • graffiti
  • family tension
Q7

What happens to Ricky during the robbery?

Ricky is robbed and brutally assaulted while making a delivery. He is attacked by criminals who take his packages and leave him physically injured. The assault is sudden and violent, shocking Ricky and leaving him traumatized. He is taken to the hospital to receive treatment for his injuries. This violent event represents another devastating setback in a series of crises the family faces.

Foreshadowing: The film has been building tension with each new disaster, and this assault is the most violent manifestation of the family's vulnerability.

  • robbery
  • assault
  • injury
  • delivery
  • violence
Q8

Why can't Ricky just quit his delivery job?

Ricky cannot quit because he has already invested his family's savings into the van franchise and owes ongoing payments. He signed a contract as a self-employed contractor, making him responsible for his own costs. The family sold their car to fund this opportunity, leaving them with no alternative income source. Additionally, with no formal education or qualifications, Ricky has limited job options in a post-2008 financial crash economy. He is trapped in a system designed to extract value from workers with no safety net.

Foreshadowing: The 2008 financial crash that started their troubles foreshadows this lack of opportunity.

  • quit
  • job
  • contract
  • debt
  • trapped
Q9

What does the ending of the film mean?

The ending is deliberately bleak: despite everything, violence, injury, family trauma, Ricky still has to go back to work. His family's desperate pleas for him to rest fall on deaf ears because the system allows no pause. The ending means that the gig economy traps workers in an endless cycle where even tragedy cannot provide escape. It serves as a critique of a system that treats human lives as expendable resources, showing that Ricky's dream of independence has become a prison.

Foreshadowing: The title 'Sorry We Missed You' hints at this impersonal, indifferent system, they are invisible to the companies that profit from them.

  • ending
  • bleak
  • system
  • work
  • trap
Q10

How does the 2008 financial crash affect the family in the present?

The 2008 financial crash is the root cause of the family's current困境. It left Ricky and Abby with limited education and no qualifications, forcing them into precarious work. The crash destroyed their financial stability and set them on a path of debt that they have never recovered from. Ricky's decision to take the delivery job is a direct response to this economic devastation, it's presented as his only hope, even though it ultimately makes things worse.

Foreshadowing: The crash established the desperate financial situation that drives Ricky's choices throughout the film.

  • 2008
  • crash
  • debt
  • economy
  • financial crisis
Q11

Why does Abby struggle with her nursing job after selling the car?

Abby struggles because selling the family car means she can no longer drive to her patients efficiently. As a home care nurse, she needs reliable transportation to visit multiple patients across different locations. Without the car, she faces logistical challenges that make her already demanding job even harder. She feels the emotional toll of not being able to give her patients proper care, while also dealing with the stress of her family falling apart.

Foreshadowing: This sacrifice directly impacts her ability to work and adds to the family's mounting pressures.

  • abby
  • nurse
  • car
  • patients
  • workload

Movie threads

More Movies Like Sorry We Missed You, by Mood & Story

Curated lists built around what makes Sorry We Missed You tick: the same mood, the same kind of story or the same emotional payoff. Each list explains why these movies belong together.

Bleak Workplace Dramas like Sorry We Missed You

Stories where the fight for a decent life is crushed by systemic economic forces. If the harsh realism of 'Sorry We Missed You' resonated with you, explore more movies that expose the brutal realities of the gig economy and working-class survival. These similar stories share a bleak tone, high emotional weight, and a focus on systemic failure that tests the limits of human endurance.

  • gritty
  • oppressive
  • desperate
  • anxious
  • somber
  • harsh
  • Tone: bleak, gritty
  • Pacing: steady, relentless
Why these movies?

The story pattern: Stories in this thread typically follow individuals or families pushed to their absolute limits by an unforgiving economic system. The narrative is often a downward spiral, where initial hope or a chance for stability is systematically eroded by long hours, exploitation, and financial desperation, leading to personal and familial collapse.

Why they belong together: These films are grouped by their shared commitment to portraying the grim realities of contemporary work life. They connect through a consistently bleak tone, high emotional intensity, and a focus on themes of financial precarity and systemic injustice that leave little room for optimism.

Intense Family Strain Dramas like Sorry We Missed You

Intense dramas where external stress fractures family bonds to the breaking point. For viewers who felt the emotional impact of the family's struggle in 'Sorry We Missed You', this thread collects movies with similar heavy themes of familial strain. These films explore how desperation and systemic pressure can unravel relationships, featuring high tension, bleak outcomes, and profound emotional weight.

  • somber
  • desperate
  • tense
  • anxious
  • harsh
  • heartbreaking
  • Tone: bleak, tense
  • Pacing: steady, methodical
Why these movies?

The story pattern: The narrative pattern involves a family facing an overwhelming external crisis—often financial or societal—that acts as a pressure cooker for their relationships. The story methodically charts the rising tension within the home, showcasing how shared hardship can lead to conflict, violence, and the tragic erosion of the family foundation.

Why they belong together: These movies are united by their central focus on the theme of family strain under duress. They share a high-intensity, bleak atmosphere where the primary conflict is not just surviving the outside world, but preventing the internal world of the family from shattering completely.

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Every angle

Sorry We Missed You (2020) Explained: Plot, Timeline & Characters

Everything about Sorry We Missed You in one place: what happens in the plot summary, the timeline in chronological order, the characters and meaning and a spoiler-free summary. What's After the Movie adds the cast, box office and post-credit scenes.

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