How the Toys Saved Christmas

An aging magical figure who oversees the night’s toy deliveries. She falls ill on Epiphany Eve and recruits Scarafoni to help, showing both vulnerability and leadership. After discovering Scarafoni's poisoning, she treats Francesco with gratitude and hires him and Spicciola as helpers.

A heartless schemer who plans to auction off the toys for profit. He exploits the Befana's illness and clashes with the toys as they strive to reach good homes. His arrest ends the threat to the children's gifts.

A plush toy who longs to be given to Francesco and ultimately becomes a real dog. She serves as a loyal companion and fosters the bond between Francesco and the other toys. Her transformation symbolizes loyalty and the magic of Christmas.

A young boy who dreams of receiving the Freccia Azzurra model train. He proves capable and brave, signaling his role in the community's rescue. He calls the police, helping to arrest the burglars and earning Befana's gratitude.

One of the burglars who disrupts the Befana's shop and complicates the plot. He participates in the caper but is eventually thwarted and the money is recovered.

Francesco's father figure, associated with the Freccia Azzurra train that used to be his father's workplace. He represents a link to the family's past and to the town's shared history with the rail.

The wife of the father figure, part of the Befana's extended community who shares in the gratitude for the return of the gifts and the town’s festive spirit.

A secondary character who contributes to the Befana's world and the town's Christmas mood, helping populate the shop’s life and the holiday atmosphere.

A minor character in the world, likely connected to the town's transport or the Freccia Azzurra setting, adding texture to the holiday environment.