Year: 1996
Runtime: 88 min
Language: English
Director: Ken Kwapis
A surprise inspection looms for the Majestic Hotel, and meticulous concierge Robert Grant is determined to ensure everything is perfect. His plans are hilariously derailed when an orangutan named Dunston arrives as a guest, creating chaos and challenging Robert's composure. As Dunston's playful antics escalate, Robert must find a way to maintain order and salvage his opportunity for a relaxing vacation with his sons.
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The opulent Majestic Hotel is a showcase of polished service, glittering chandeliers, and a reputation that teeters on the brink of earning a coveted sixth star. Amid the hushed murmurs of travelers and the meticulous standards of a soon‑to‑be‑critiqued inspection, the hotel’s atmosphere feels both grand and tightly wound, a place where every detail matters and the slightest slip could dim its shine. This elegant backdrop sets the stage for a comedy of expectations, where order and indulgence coexist with a playful undercurrent that hints at anything but predictability.
Enter Robert, the hotel’s fastidious concierge, whose career hinges on flawless execution. He has been meticulously preparing for a surprise evaluation, hoping to prove his competence and finally earn a much‑needed break with his two teenage sons. Kyle and Brian accompany him, sharing the eager anticipation of a promised family vacation in Barbados—a trip that seems within reach if the inspection goes smoothly. Their dynamic blends sibling rivalry with genuine affection, and together they embody the hopeful, slightly frazzled spirit of a family on the cusp of relaxation.
The arrival of an unexpected guest—a charismatic orangutan named Dunston—upends the careful choreography Robert has crafted. Though introduced as just another “guest,” Dunston’s wild energy and mischievous charm quickly spill beyond the confines of a standard hotel stay, turning the polished corridors into a playground of slapstick mishaps. The juxtaposition of a high‑end hospitality setting with the untamed antics of an exuberant primate creates a tone that balances polished comedy with heart‑warming chaos, inviting the audience to wonder how far the staff—and especially Robert—can stretch their composure.
As the hotel’s staff scramble to maintain their immaculate façade, the looming inspection becomes a backdrop for a larger, more personal test: can Robert keep his cool, protect his sons’ dream getaway, and maybe discover that a little unpredictability—embodied by Dunston—might be exactly what the Majestic needs to truly shine?
Last Updated: August 10, 2025 at 13:31
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