**Buzzy Crocker Buzzy Crocker is a former Los Angeles journalist who now writes for a supermarket tabloid, The National Inquisitor, after a fake news story cost him his old job. He works with his close confidant, his young niece Anna Petterson, and the pair chase sensational leads to boost circulation. Their routine world is upended when an elderly woman named Abigail Gregory arrives with a rents-and-rags tale from Halloween in 1939—the night five people vanished from the elevators of the Hollywood Tower Hotel. Abigail claims she witnessed something uncanny and warns that the past can reach into the present if the right pieces are found and the right ritual is spoken aloud. The five guests she mentions were a star singer, Carolyn Crosson, her lover, the actor Gilbert London, a beloved child star Sally Shine, her devoted nanny Emeline Partridge, and the hotel’s bellhop Dewey Todd. The elevator crash that night left no bodies and no answers, only a rumor of a curse that traps the living with the dead.
Inside the shuttered hotel, Buzzy stumbles upon a book of spells that appears to corroborate Abigail’s account and hints that the curse can be undone by a specific counter-spell. Abigail stresses that the spirits won’t rest until certain personal belongings belonging to the passengers are recovered and the elevator mechanism is repaired. With this new burden, Buzzy and Anna recruit Chris "Q" Todd, the hotel’s caretaker and the grandson of the lost Dewey Todd, who is torn between helping his grandmother’s memory and his own future—one that could be tied to inheriting the hotel if the mystery is solved. Q’s initial reluctance gives way to a sense of duty as he contemplates the chance to clear his family’s name and to honor the people trapped between two eras.
In the haunted corridors, they encounter Claire Poulet, an actress hired by Buzzy to stage counterfeit “ghost” sightings for his tabloid stunts. The encounter forces Buzzy to confront a harder truth: Claire is not just a prop, and his fixation on reviving his career risks exploiting genuine suffering. Claire’s presence unsettles the team, but Anna remains steadfast, determined to help the spirits escape their century-long limbo. The ghosts themselves become more active, testing the intruders’ courage as they float between life and death, trying to drive them away—except for Sally Shine, whose presence offers a bridge between the living and the dead. The tension peaks when the spirit of Carolyn—who appears to be the same Claire Poulet Buzzy has been talking to—presents as a riddle wrapped in memories, forcing the group to rethink who truly controls the haunting.
As Jill Perry Jill Perry digs deeper, she uncovers a painful family history: Abigail is Sally Shine’s elder sister and, in a quiet moment, reveals a jealousy born of talent and fame that festered for years. Abigail’s bitterness grew into the seed of the curse, and her days of isolation in a sanitarium are a grim testament to the cost of unchecked envy. The revelation reframes the haunting not as a battle with anonymous specters but as a personal vendetta that stretched across decades. With this knowledge, the team realizes that mending the rift between Abigail and Sally is essential to breaking the curse. The sisters’ bond, once fractured by rivalry, becomes the key to restoring balance to the hotel.
To reverse the spell, the team must assemble the five missing items—the lock of Sally Shine’s hair, Emeline Partridge’s handkerchief, Dewey Todd’s spare bell-boy hat, Gilbert London’s Oxford spectacles, and Carolyn Crosson’s locket—and repair the elevator so the passengers can complete their final ascent to the party at the Tip-Top Club. The sequence is tense and perilous, with the living racing against time as the hotel’s mechanisms groan back to life. Buzzy, Q, Jill, Abigail, and Sally mount the service elevator while the others ride the main car, navigating the shaft’s twists and the ever-present threat of a renewed lightning strike. Anna finds a way to leap from an emergency escape hatch to rejoin the others just as a catastrophic accident looms.
At the crucial moment, lightning again splits the building’s sky, and the two elevators surge toward the basement. Yet the moment of crisis births a gentler ending: Sally and Abigail reconcile, and their reconciliation triggers a cascade of golden sparkles that envelop the ghosts, dissolving the curse. The haunted party lineup—Carolyn, Gilbert, Dewey, Emeline, and Sally—rises to the Tip-Top Club, where Gilbert proposes to Carolyn after her performance and the spirits begin their ascent toward Heaven. Abigail, now restored to her younger self, appears with Sally, thanks her sister for the forgiveness that made their bond whole again, and then vanishes with Sally into the same brilliant glow that broke the spell.
With the curse lifted, the Hollywood Tower Hotel is renewed as a beacon rather than a trap. The building hums with renewed life, and the guests’ ghosts ascend in peace along with the living who sought closure. In the wake of triumph, Dewey Todd’s legacy and the hotel itself are saved, and Chris "Q" Todd steps into a leadership role, guiding the reopened property with a quiet resolve and the memory of those who visited decades before. The film closes on a note of reconciliation and renewal, where a once-tangled past can finally take its place in the Hotel’s bright future.
